Refund Policy

Effective Date: January 23, 2026

At Vogarda (vogarda.ae), we want you to be fully satisfied with your purchase. Please read our refund policy carefully.

1. Eligibility

• Returns are accepted within 14 days of delivery.
• Products must be unused, in original packaging, and in the same condition as received.
• Customized or personalized items are not eligible for returns unless defective.

2. How to Request a Refund

• Contact our support team at info@vogarda.ae with your order number and reason for return.
• We will provide instructions for returning the product.

3. Refund Process

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days to your original payment method.

4. Non-Refundable Items

• Gift cards
• Downloadable products
• Personalized items (unless defective)

5. Exchanges

• Exchanges are only possible for defective or damaged products.
• Contact support to arrange an exchange.